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Privacy Policy

1. Introduction

This website is operated by Lorraine Galligan Counselling. We take your privacy seriously and are committed to handling your personal data with care and in line with the UK General Data Protection Regulation (UK GDPR) and relevant professional ethical guidelines. This policy explains how we collect, use, and protect your data, both when you use this website and when you engage in therapy services.

2. Information Collected Through This Website

When you visit this website, we may collect:

  • Contact details: If you submit an enquiry via the contact form, we collect your name, email address, and message content.

  • Usage data: We may collect anonymised data such as page views or browser type, via cookies or analytics tools.

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We do not use your data for marketing or share it with third parties without your consent.

3. Information Collected in Therapy

When you begin therapy, we collect personal and sensitive data, which may include:

  • Name, address, date of birth, contact details

  • GP contact (with your consent)

  • Notes from therapy sessions

  • Relevant health or psychological history

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This data is processed solely for the purpose of providing therapeutic services and is stored securely, in line with professional, ethical, and legal requirements.

Clinical records are held in accordance with the IACP Ethical Framework and retained for a minimum of 7 years after your final session (or longer if required by law or insurance).

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All client records are kept strictly confidential unless:

  • You give written permission to share information

  • There is a legal requirement to disclose

  • There is a serious risk of harm to you or others

4. Your Rights Under GDPR

Under the EU GDPR, you have the right to:

  • Access the data we hold about you

  • Request corrections

  • Request that your data be deleted (unless required to retain by law)

  • Withdraw consent where applicable

  • Complain to the ICO (Information Commissioner’s Office) if you believe your data has been mishandled

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To make a request, please contact: lorrainegalligancounselling@gmail.com.

5. Cookies and Website Analytics

This site uses cookies to improve your experience. These may include:

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  • Necessary cookies: Required for site functionality

  • Analytical cookies (e.g. Google Analytics): Used to track website performance and usage patterns anonymously

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You can manage or disable cookies in your browser settings. By continuing to use the site, you consent to the use of cookies.

6. Data Security

We use secure systems to store and protect your data. Therapy records are stored in encrypted, password-protected systems, and any paper notes are kept in locked storage.

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We do not store clinical data on this website.

7. Contact

If you have any questions about this policy or how your data is handled, please contact:

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Lorraine Galligan
Email: lorrainegalligancounselling@gmail.com

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